Advice from a Call Center Geek!

1.9

110+

TOP 2%

Creator:

Thomas Laird

Training
Business
Management
Education

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Podcast data

Created By Thomas Laird

Podcast Status active

Started 17/12/2018

Latest Episode 17/04/2023

Release Period Episodic

Episodes 188

Partner Reviews 0

Language English

Frequency 192

Average Length 21 minutes and 10 seconds

Country United States

Global Rank TOP 2%

Description

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Episodes
- #218184 - Elevating Contact Center QA with EvaluAgent: Effective Scorecards & Expert Coaching Insights featuring QA Pro Chris Mounce
  
  1 year ago
  
  #218184 - Elevating Contact Center QA with EvaluAgent: Effective Scorecards & Expert Coaching Insights featuring QA Pro Chris Mounce
- #218185 - Unlocking Social Media Success: Tips for B2B Sales & Personal Branding in Business and in the Contact Center World
  
  1 year ago
  
  #218185 - Unlocking Social Media Success: Tips for B2B Sales & Personal Branding in Business and in the Contact Center World
- #218186 - Deconstructing the "Wow" Experience: Redefining Excellence in Contact Centers
  
  1 year ago
  
  #218186 - Deconstructing the "Wow" Experience: Redefining Excellence in Contact Centers
- #218187 - Beyond Chatbots: Unlocking ChatGPT's Power in Contact Centers
  
  1 year ago
  
  #218187 - Beyond Chatbots: Unlocking ChatGPT's Power in Contact Centers
- #218188 - Ideas for Setting up a Contact Center Management Trainee Program
  
  1 year ago
  
  #218188 - Ideas for Setting up a Contact Center Management Trainee Program
Reviews
- There are no reviews yet
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Advice from a Call Center Geek!

Advice from a Call Center Geek!

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Podcast data

Description

Agent Outreach

Episodes

#218184 - Elevating Contact Center QA with EvaluAgent: Effective Scorecards & Expert Coaching Insights featuring QA Pro Chris Mounce

#218184 - Elevating Contact Center QA with EvaluAgent: Effective Scorecards & Expert Coaching Insights featuring QA Pro Chris Mounce

#218185 - Unlocking Social Media Success: Tips for B2B Sales & Personal Branding in Business and in the Contact Center World

#218185 - Unlocking Social Media Success: Tips for B2B Sales & Personal Branding in Business and in the Contact Center World

#218186 - Deconstructing the "Wow" Experience: Redefining Excellence in Contact Centers

#218186 - Deconstructing the "Wow" Experience: Redefining Excellence in Contact Centers

#218187 - Beyond Chatbots: Unlocking ChatGPT's Power in Contact Centers

#218187 - Beyond Chatbots: Unlocking ChatGPT's Power in Contact Centers

#218188 - Ideas for Setting up a Contact Center Management Trainee Program

#218188 - Ideas for Setting up a Contact Center Management Trainee Program

Reviews

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