Navigating the Customer Experience

1.8

310+

TOP 3%

Creator:

Yanique Grant, Customer Experience Strategist, Entrepreneur

Training
Business
Management
Education
Human Resources

Leadership Development

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Podcast data

Created By Yanique Grant, Customer Experience Strategist, Entrepreneur

Podcast Status active

Started 18/05/2016

Latest Episode 02/05/2023

Release Period Episodic

Episodes 187

Partner Reviews 3

Language English

Frequency 174

Average Length 31 minutes and 13 seconds

Country United States

Global Rank TOP 3%

Description

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Episodes
- #647391 - 186: Transforming BPOs into Profitable Value Centers with Romaine Piper
  
  1 year ago
  
  #647391 - 186: Transforming BPOs into Profitable Value Centers with Romaine Piper
- #647392 - 185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins
  
  1 year ago
  
  #647392 - 185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins
- #647393 - 184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan
  
  1 year ago
  
  #647393 - 184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan
- #647394 - 183: The Future of Customer Communication with Matt Swain
  
  1 year ago
  
  #647394 - 183: The Future of Customer Communication with Matt Swain
- #647395 - 182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger
  
  1 year ago
  
  #647395 - 182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger
Reviews
- There are no reviews yet
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Navigating the Customer Experience

Navigating the Customer Experience

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Podcast data

Description

Agent Outreach

Episodes

#647391 - 186: Transforming BPOs into Profitable Value Centers with Romaine Piper

#647391 - 186: Transforming BPOs into Profitable Value Centers with Romaine Piper

#647392 - 185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins

#647392 - 185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins

#647393 - 184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan

#647393 - 184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan

#647394 - 183: The Future of Customer Communication with Matt Swain

#647394 - 183: The Future of Customer Communication with Matt Swain

#647395 - 182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger

#647395 - 182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger

Reviews

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Sound School Podcast

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